Inclusion and Accessibility

Willamalane Park and Recreation District actively promotes inclusive practices in order to meet the needs of participants, families and staff in our programs. Everyone is welcome to attend Willamalane programs and facilities regardless of ability, background, culture, religion, gender or economic circumstances. Through inclusive practice, we aim to reflect our wider community and promote positive attitudes to the similarities and differences in each other. In adherence to the Americans with Disabilities Act, we strive to offer reasonable accommodations to enable people with disabilities to become fully included in our programs and facilities.

Accommodations Request

Accommodations Procedures

Please complete an accommodation request form available for download above or at Bob Keefer Center. Return the form to the inclusion coordinator by email: quinn.lake@willamalane.org, or mail to 250 S. 32nd St., Springfield, OR 97478.

The accommodations request form must be received at least two weeks prior to the date needed.

The inclusion coordinator will conduct an initial assessment by contacting the guardians of the patron or the patron themselves prior to the beginning of the program/facility use. The coordinator will then create an accommodation plan for the program/facility staff. Willamalane reserves the right to deny a request if: modifications are not supported by the data in the assessment or documentation; the patron does not meet the essential eligibility criteria; or the request does not fall under the requirements of the Americans with Disabilities Act.

Essential Eligibility Requirements: A minimal set of factors which determines whether a person will be permitted to use a facility or program. In most cases, with a reasonable accommodations, an individual can meet the essential requirements for participation.

Capacity: The participant must register before the program fills to capacity.

Fee: The participant must pay the appropriate registration fee. Individuals will not be charged a higher fee if accommodations are necessary.

Age: The activity must be age appropriate; a 15-year-old may not register to participate with 3-year-olds, regardless of cognitive ability.

Rules of conduct: Persons must agree to conduct of users (Ordinance No. 100) in order to participate.

Safety: All participants must refrain from placing themself and/or others at risk with aggressive or unsafe behaviors.

Relative skill: The participant must possess the following relative skills in order to participate in most Willamalane program settings:

  • Able to use a consistent form of communication to indicate basic needs and follow simple directions
  • Voluntarily engage in scheduled activities for the majority of the program time with or without reasonable accommodations.
  • Able to tolerate and function, with assistance, as a member of a larger social group (12 or more people)
  • Remain with the instructor, follow directions to the best of her or his ability, and refrain from disrupting the class/program with or without reasonable accommodation.

All participants must be able to conduct services of a personal nature (feeding, dressing, toileting) independently. Staff are not required to help participants perform services of a personal nature. If a patron requires personal care, a caregiver may attend with the patron.

Anyone supporting a participant with accommodations and support needs can receive free entrance to the program or facility. Individuals who support patrons in our programs must fill out a Personal Support Worker application, available at the front desk at Bob Keefer Center, or from the inclusion coordinator.

Willamalane Park and Recreation District staff can administer medication. We require participants to fill out a separate medication administration form. Patrons with diabetes who require monitoring and administration of insulin should fill out an accommodations request.

Patrons may also request the following services through our accommodations request form:

• Large print copies of Willamalane publications are available with three days’ notice.

• Audiotape of sections of program or services materials are available within three days’ advance notice. Patrons may also ask that materials be read to them.

• Assistive listening devices are available with 24 hours’ notice.

• Sign language interpretation is available with three days’ advance notice.

• Diabetes monitoring and administration as is necessary for program participation.

• Any other accommodations needed to participate in our programs or facilities.

Download the inclusion manual

Download the inclusion parent agreement

Please contact Willamalane inclusion coordinator Quinn Lake at 541-736-4530 or quinn.lake@willamalane.org for information on accommodations.

Grievance Procedure

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievance and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation.

Within 15 calendar days after receipt of the complaint, the coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audiotape. The response will explain the position of Willamalane Park and Recreation District and offer options for substantive resolution of the complaint.

If the response by the coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the superintendent or his designee. Within 15 calendar days after receipt of the appeal, the superintendent or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the superintendent or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the coordinator or her designee, appeals to the superintendent or his designee, and responses from these two offices will be retained by Willamalane Park and Recreation District for at least three years.

File a Grievance